Allow your team to focus on strategy.
Knowledgeable. Responsive. Consistent. Keep your Infor applications running smoothly while your team focuses on strategic development. Intellias Managed Services allows you to stabilize and enhance your Infor environment with dedicated application support. Let our Infor specialists handle production needs, user requests, issue resolution and release readiness.
Support Components
Two core pillars to support day-to-day operations and proactive release readiness.
Production Support
Address daily needs for your Infor applications and users, as well as related systems. Get best-practice guidance for integrations, automations, configuration and troubleshooting, without delays from competing priorities.
Release Support
Stay ahead of Infor Release updates with access to a team who has a thorough understanding of both your environment and new technology from Infor. We help analyze release impacts, plan new technology rollouts, and execute validation testing to reduce risk and give you a competitive edge.
Production Support
Ongoing technical and functional support for the daily realities of running Infor.
Common Request Types
- Assigned Service Delivery Manager
- Dedicated US-based Team
- Monthly Support Review
- Provided Ticketing System
- Coverage Outside of Business Hours (available upon request)
- Release Notes, Customer Education
- New Release Feature Impact Evaluation/Strategy
- Issue Resolution/Troubleshooting
- Integration & Automation Development
- Technical/Functional Admin Support
- User Provisioning/Security
- Infor Ticket Coordination
- Support for Recurring Processes
- Async Queue Maintenance
Faster
Reduced delays from PTO, learning curves, and competing tasks
Expertise
SMEs across Infor modules, integrations, and operations
Stability
Proactive issue response and operational consistency
Visibility
Clear tracking of requests, incidents, and outcomes
Release Support
Multi-tenant Cloud support and proactive rollout strategy for new Infor functionality.
Multi-Tenant Cloud Support
Support aligned to CloudSuite update cadence for HR Talent, Payroll, and Financial and Supply Management.
Monthly CU Review & Testing
Review CU updates, validate changes, support testing, and help confirm readiness before rollout.
Configuration Console Governance
Code review and management practices to keep changes controlled and auditable.
Proactive Rollout Strategy
New feature analysis and business process compatibility to coordinate readiness, timelines, communication and alignment for major release updates.
Upgrade Planning & Coordination
Coordinate readiness, timelines, communication, and stakeholder alignment for upgrades and major initiatives.
System Monitoring & Maintenance
Operational monitoring and health checks to catch issues early and maintain a stable environment.
Support Management
Transparent request management and recurring planning to align support with your priorities.
Status Reports & Meetings
Assignment and management of requests/tasks via regular status reports and meetings.
Recurring Business Reviews
Plan for expanding functionality while balancing other major projects and resource constraints (including vacation/PTO coverage).
Roadmap Alignment
Identify quick wins and longer-term opportunities to improve efficiency, stability, and adoption.
Looking for a stronger support model?
Let’s define a managed services approach that gives you peace of mind.